Terms and Conditions


Please read the following before you make your Jajo purchase – all Terms and Conditions have been provided in line with your statutory rights. I will only sell items that I deem to be perfect and ask if you could contact me immediately if you think there is a fault with your order. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.


Shipping


Where possible I will add deadlines for purchases on each item (for Christmas delivery etc) but where supply reduces or materials increase in cost I reserve the right to alter prices or remove items from sale when no longer available – I will warn if I foresee this to any avoid disappointment.
You must inform me of any damage to your goods in transit upon receipt so that I can investigate and resolve any issues.
I will always obtain proof of postage for your items as it is important to me that you get them – I will change courier where needed to get the best service for you.



Returns Policy


You have 14 days (from the day after you receive your order) to let me know that you wish to cancel your purchase. In this case you have 14 days following this to return the goods to me. If you are a customer in the EU, I will also refund the cost of standard delivery in line with your statutory rights.
You’ll need to pay the return postage and for safety I would recommend you use a recorded delivery service and keep the proof of postage. If I have to pay additional postage charges on your package, I may deduct the amount of such charges from any refund I send to you.
Items should be returned in an unused condition as sent out to you.
The above returns policy applies only to generic and ready made items and sales of any bespoke or personalised items (boxes, pictures, engraved items and made to order teepees etc) are exempt from this in line with your statutory rights.
All sales for bespoke items are final.

Due to the length of the ties at the very top of my teepees I can only recommend use for 36 months plus. These ties are knotted 4 times and in a bow but if undone are over 30cm. The ties at the curtains are Velcro fasteners and under 25cm for safety.